Marketing offers a few different services to help a website achieve greater visibility
online. In an effort to help you understand each piece of the services, we compiled these
terms. If you have any questions, please don't hesitate to contact
Ownership & Copyright
All text and photos used as content in a commissioned website must be provided by the client. The
client must have ownership or written permission to use all content he/she provides for use.
Mitchell Marketing cannot be responsible for copyright infringements on behalf of
Ownership of Web Design
Upon completion of a website design and payment of final invoice, the client is the owner of the
commissioned website. The client may continue to use the commissioned website to promote the
client’s company or organization regardless of whether he/she chooses to continue further services
with Mitchell Marketing. The client does not have the right to resell the design or development to
other companies. The client does have the right to update, add pages onto the existing site or have
another company add pages onto the existing site using the commissioned website
Ownership of Website Domain
Website domain names are leased from domain name registration companies. When Mitchell Marketing
registers a domain name for a client, that registration will be made in the client’s name. Upon
payment of any outstanding fees, the client has the right to use that domain name regardless of
whether he/she chooses to continue further services with Mitchell Marketing or host the site
Mitchell Marketing initially created for that domain name. Domain name renewal and renewal fees are
the responsibility of the client. If the client chooses to have Mitchell Marketing renew the domain
name on behalf of the client (a common service), a nominal service fee may
Mitchell Marketing cannot complete your website if you are unable or do not provide content (text,
photos, etc.) Therefore, we require 1) your content in final form, 2) your signed contract and
deposit before we begin work. Having said that, a typical website will take about 2-3 weeks.
Larger sites may take longer, and smaller sites may take less time. In order to develop your
website in a timely manner, it is important that we have all your final version content ready to
Marketing is provides a 1 hour consultation to clients within a 50 mile radius about
content that you may need, including written content, images, logos, and related information.
Additional counsultations are an additional $75. During project development, phone counsultations
are provided as needed, but limited to two a week.
Two (2) Revision Limit
web design projects have a 2 revision limit. A thorough design analysis will be made in the Project
Initiation phase to ensure accurate creative interpetation. Additional revisions will result in an
extra charge. Requests for revisions must be submitted to Mitchell Marketing by email or signature.
A seperate invoice will be sent to you and payment is due upon
Mitchell Marketing officially schedules projects upon receipt of the signed contract and deposit.
Your content will also need to be ready by the dates agreed upon within the contract. The Project
Initiation covers initial discussions about the project (such as a pre-design questionnaire),
work out the contract details, and schedule the project to begin a few weeks later to allow you to
gather your content, images, and other materials needed. You may want to get started gathering your
content now, even if you’re not able to start your web project for a few
All content must be submitted electronically via email (contact us for the correct email
address), or via upload link provided to you. Both text and photos/graphics must be
clearly labeled with the name of the page on which it will be displayed. Content may not be
submitted via fax or paper copies. Exceptions to this policy must be approved in advance and will
incur a surcharge.
It is the clients responsibility to provide all necessary information that is needed to complete
project such as copy, photographs, videos or other such content that is to be implimented in the
Restrictions In Design
Any specific design requests must be made before Project Initiation so that the proper research may
be done to ensure all work is possible within the technical boundaries of the project and
quoted accordingly. Once project has started, possibiltiy to upgrade may or may not be
possible and will depend upon the specificities of the
We reserve the right to refuse any work or content that is offensive in
nature such as nudity, lewd photos, occult symbols, pornography, curse words, violent content,
politically offensive material, conflicting religious material, fradulent schemes and or any other
material that we deem unfit to create or
How Much Content May Be Submitted Per
load time considerations and the flat rate charged for website pages, there is a limit on
what can be included in a single web page. A web page can hold the equivalent of about 2 ½
pages of the content that would typically fit on an 8 ½” x 11” piece of paper. Please keep
this in mind when gathering your content. This will also help you determine how large a site
you require, what your costs may be and help you edit your content into final form before
submission. If the content is straight text without any pictures, tables, graphs, etc., this
equates to about 2000 words. If there are pictures, or tables, etc., then less text will fit.
Additionally, a web page may include up to about six photos on a
Once your site has been launched, u
billed in 30 minute increments. To give you an idea, this is about enough time to add about
five pre-edited photos and a few paragraphs of text. Routine maintenance which fits into the
allotted time specified in a pre-arranged monthly maintenance plan is typically
completed in 2-4 business days. If a client on a monthly maintenance
plan requests more than the scheduled amount of maintenance, a quote will be given and,
if approved, the additional work will be completed at a discounted rate of $60.00 per hour
and the turnaround time will be based on workload issues. Clients who are not on any
pre-arranged maintenance plan may request website updates at the full $75.00 hourly rate,
billed in 1/2 hour increments. Monthly maintenance plan fees are separate from hosting fees
and may be cancelled at any time (see details under the Termination of Services
Can We Manage Updates
Absolutely! We can create or redesign your site so that you can easily update content yourself
with popular CMS programs such as WordPress or Joomla. We also provide custom templates
for XSite Pro users. If you have any questions along the way, or if you would still like to
contract our SEO service, we’re here for you.
All sales are final. All rates are agreed upon by email or signature before production of work
A deposit and
signed contract are required before beginning our work together. A 50% deposit of the total
amount established in the contract is required before work begins. Remaining deposit is
collected upon completion or within 3 months (which ever comes first) of quote date, due to
content collection delays. For larger projects or longer time frames, incremental
payments may be due along the way, as defined in the contract. Upon completion of your
website, the final balance is due. As soon as final payment is received, your website will be
uploaded (via ftp) to your registered domain name. Any additional work not included in the
contract is added to the balance. Payment in full is required prior to uploading the pages of
your Website (or sending digital files to you). Payment for monthly services such
as Design Maintenance and SEO Maintenance are “pre-paid” services payable via PayPal.
Payment is due on the 21st of each month for the proceeding month’s service. Clients
experiencing financial hardship should contact Mitchell Marketing to discuss payment options
in lieu of termination of services. A 1% per month late fee for any invoice past due of 30
days will be incurred.
Termination of Services
If a client should change their mind about doing work with Mitchell Marketing during the
course of the Project Initiation phase, no harm, no foul - we shake hands and walk away. However,
once we have received your content in final form, your signed contract and deposit and have begun
work, the sale is considered final.
Terms of Service
Please fill out this form so we can approve and begin the process. Thank You.